Store Policy

Processing & Shipping

READY TO SHIP PROCESSING
All ready to ship units are shipped out within 1-3 working days

 PRE ORDER/CUSTOM UNITS PROCESSING
All pre-order/custom units are shipped out within 7-21 working days, excl shipping.

Refund policy

Due to the nature of our products, All sales are final. Refunds are not allowed,

However exchanges may be accepted subject to the terms and conditions below:
* We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.
* We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off due to sanitation requirements.